Contact Us


Please be aware that these email inboxes are not monitored 24/7. If this is an emergency situation, you should do one of the following: Call 911, go directly to an emergency room, or call your doctor or therapist for help.

Magellan of Florida Hours of Operation:

Monday – Friday, 8:00 a.m. – 5:00 p.m. Eastern
Excluding State of Florida holidays

For the Qualified Evaluator Network (QEN), please contact:

Cassandra Watson, MSW

Quality Manager
Magellan of Florida
Office: 407-374-5420 or 800-562-4059
Fax: 888-656-6823

Gregory Caves

Customer Service Rep II
Magellan of Florida
Office: 407-374-5425 or 800-562-4059
Fax: 888-656-6823

For the Care Coordination and QEN Programs, please contact:

Missy Gibson, LMHC

Sr. Manager, Clinical Care Services
Magellan of Florida
Office: 386-248-3099 or 800-562-4059
Fax: 888-656-6823

Please complete the form below to be contacted by a member of our team. Indicate in your message if you would like to be contacted by Cassandra, Gregory or Missy, and we will be in touch as soon as possible.